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Job Summary: Working as part of a busy team within the APRA Service Desk this role is the key point of reference for first level support relating to IT hardware and software. You will be responsible for providing excellent customer service by managing service desk requests through to successful completion.

Job Details: Permanent and 12 month fixed-term positions available.

As an integral part of the IT Service Desk team, the successful applicant will be expected to:
be a first point of contact for receiving, validating and logging IT requests for APRA staff
work closely with other Service Desk and IT staff to resolve IT incidents and ensure the user is kept updated on the progress
escalate requests to other support groups in IT to ensure SLA’s are met
continually tracking requests to determine current activity on it

The successful applicant will have demonstrated experience working in a Service Desk support role and strong customer service and communication skills. You will need excellent analytical, troubleshooting and organisational skills and a good understanding of network hardware & software.


A strong understanding of Microsoft 10 operating system, Office suite, Skype and AD administration is required and experience with AV technology and ITIL knowledge is highly desirable


This role will offer you an opportunity for continuous personal development and to develop relationships with internal clients across the organisation