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Job Summary: Job Details Location Perth Salary Interview Immediately Job Type Contract Ref JO-1910-535165 Contact Paul Mackin Brown Posted 2 days ago

Job Details: Service Desk Analyst Required
Start ASAP / Interviews to take place this week
Major resource company with high paced, vibrant work environment
Our client is currently seeking an experienced Service Desk Analyst for a contract assignemnt starting in the next two weeks. The role will involve shift work which entails 8 hour shifts, 4 days or nights on, 4 off.

Reporting to the IT Service Desk Team Lead, the IT Service Desk Analyst is responsible for responding promptly to requests received including but not limited to; incoming phone calls, emails, walk-ups, monitoring alerts, submitted forms, jobs submitted via the intranet portal or those assigned to team queues.

Key responsibilities include:
Initial point of contact for all IT related support request, providing first contact triage, diagnosis and resolution
Maintain polite and courteous relations with end users and vendor support at al times
Job logging and recording all calls and related activity
Follow, create, validate and improve process and work instructions
Work as a team and coordinate support with the wider IT and Business Support teams
Actively review and keep abreast with process documentation updates (new and update Work Instructions)
Qualifications & skills required:
Relevant experience in a similar IT service desk role supporting a busy environment
Knowledge of Server systems, networking systems and PC and software troubleshooting
Microsoft Product suite (Windows 7 / 8.1 / 10, Office365, Lync, PowerShell), hardware, desktops, laptops and peripherals knowledge
Ability to work as a member of a multi-disciplinary team;
Strong time management skills and an ability to work to deadlines;
To apply for this exciting contract opportunity please forward your updated CV by clicking the "APPLY NOW' button, or for a quick chat, call Courtney Errichetti or Kelly Williams on 08 92213300. For a list of all vacant positions, please see our website www.talentinternational.com.