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Job Summary: As a Reservations Agent will play an integral role with Back Stage Access in giving guests efficient service and recognition whether this be direct with the guest or liaising between third party booking services.

Job Details:

• Anticipate guest accommodation requirements and offer prompt efficient service either personally or through efficient management of reservations staff.


• Monitor and complete reports on a daily basis, which indicate both productivity of Reservations and room night production - include regular reports for Corporate, Travel agents and wholesale.


• Manage Room Type availability and inventory on a daily basis.


• Communicate any events or issues that may have a direct affect to hotels operations and profitability.


• Maintain and update Hotel PMS to accurately track account productivity and regular guest activity.


• Hands on in the reservations department.