Premium Job

Job Summary: East Melbourne VIC

Job Details: Overnight Receptionist

Most people have goals and dreams of what they want to do and where they want to be in life. At Accor, we have created a culture that provides you with the ability to aspire to great things and develop into the person you want to be. From our passionate and professional team to our training and development culture, we, as a brand are dedicated to providing our staff with an exciting work, life balance.

Do you perceive yourself as creative, extroverted and highly customer orientated? If so, Accor is currently looking for a Casual Night Front Office Receptionist for 2 nights per week. Infusing our values; Performance, Trust, Spirit of Conquest, Respect and Innovation into everything we do relies on our people and their passion for hospitality and enthusiasm for working with people from all over the world.

A day in the life of a Night Receptionist consists of:

Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Participating in training and development programs to enhance one’s skills and capabilities.
Promoting and up-selling hotel facilities through strong product knowledge.
Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
Maintaining procedures in relation to credit and cash transactions and accounting documentation.
Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings, including weekends as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.

In return, we will provide you with career development opportunities, a fun and rewarding work environment and dry cleaning as well as hotel discounts worldwide.
Job: Reception
Primary Location: Pullman Melbourne on the Park 192 Wellington Parade East Melbourne 3002