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Job Summary: JBT FoodTech is consistently ranked one of the top 10 suppliers of best-in-class food processing solutions in the world. Together with their highly trained professionals, JBT have the know-how to respond to the ever-changing conditions that affect the world's largest food processors, suppliers and fast-food chains, as well as institutional and commercial restaurants. From solution development to installation and service, the team at JBT have the unique opportunity to work with their own products from beginning to end. With a local presence in over 75 countries, JBT are focused on the future and are always looking at new initiatives to improve products and customer service. As JBT continues to grow across the globe with innovative products and market leading initiatives, a new opportunity for an experienced National Customer Service Manager has been created to ensure customer satisfaction is delivered and maintained as a part of the service offering at JBT. As the National Customer Service Manager, you will be responsible for providing strategic leadership, direction and support to the area and local programs throughout Australia and New Zealand.

Job Details:

Key Responsibilities Include:

• Develop and implement aftermarket service business plan for FoodTech division in Oceania, including all new equipment installations, service and spare parts


• Liaise with customers on JBT service business to achieve high customer satisfaction


• Develop field service plans and schedules that align with functional groups across sales/applications, engineering, manufacturing and purchasing


• Develop and implement of annual budget organisational goals, financial and strategic plans in collaboration with professional staff


• Complete standardised processes and procedures to effectively provide outstanding service to JBT's customers


• Consolidate and maintain service pricing with all service providers, including internal and external Service Providers with Service manager

Key Skills Required:

• Experience in the Food Technology or related industry highly regarded


• Extensive experience in high-level customer and client service role


• Demonstrated knowledge in strategic planning and infrastructure development to support service delivery


• Demonstrated leadership experience and detailed understanding of working with technical products


• Strong commercial experience in understanding financial targets


• Strong written and verbal communication skills


• Must be able to travel on a regular basis

 

To apply please click apply or call Oliver Molinari on +61 (7) 3032 2291 for a confidential discussion.