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Job Summary: Whitsunday QLD Full-time, Permanent $64,300 - $68,800 a year

Job Details: IT Support Officer

Bowen
Permanent Full Time
9 Day Fortnight

$64,300 to $68,800
The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of Proserpine and Collinsville. The Whitsunday region offers a dynamic environment and is perfectly placed to live, work, play and invest.


An exciting opportunity exists within our Innovation and Technology team for a IT Support Officer. Reporting to the Technical Services Coordinator we are looking for an experienced individual to provide technical support with a focus on delivering exceptional customer service to the business ensuring ICT requests and issues are logged and dealt with as per correct governance processes, within agreed service levels and ensuring satisfactory resolutions.


As the IT Support Officer you will be responsible for

Provide Level 1 IT helpdesk support to Council customers
Assist team to resolve issues
Deliver exceptional customer service
With the necessary experience and qualifications you will have excellent written and verbal communication skills, with a high attention to detail and accuracy. You will be an excellent team contributor and motivated to complete tasks on time.


Essential

C Class 'Manual' Drivers Licence
Desirable

Certificate or Diploma in Information Technology/Industry

To submit your application online, click on ‘APPLY’ below:


Council practices Equal Employment Opportunities and Workplace Health and Safety Principles


Selection Criteria Essential: Do you hold a current "C" Class Manual Drivers Licence?
Desirable: Do you possess a certificate or diploma in Information Technology/Industry certification/s?
Essential: Do you have experience in providing IT helpdesk support? Please detail.
Essential: Do you have experience in providing outstanding service to customers in an IT environment? Please detail.