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Job Summary: Alexandria NSW $60,000 - $80,000 a year

Job Details: IT Support Analyst

Salary: $60,000 - $80,000 (depending on experience)

The IT Support Analyst is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and the IT Manager.

KEY RESPONSIBILITIES

IT Support & Collaboration

Organizes/provides day-to-day IT support (maximizes remote service desk use & output) as well as meeting/event support if requested by the business
Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
Administrates local end-user account access and permission in relevant tools, required management and monitoring platform
End-user Devices and Hardware

Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
Coordinates end-user device roll out as well as device replacement cycles for client computing hardware
Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
Manages printer life-cycle, local phone service and needed local IT service hardware/hosting
Coordinates the RMA process for client computing and/or backend-hardware components.
EXPERIENCE REQUIRED

IT Education or 3+ years equivalent experience
Strong communicator and relator, tact in dealing with end-users
Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services ITIL v3 experience
Strong analytical and problem solve skills towards IT peers around the global
Team-oriented, self-motivated personality, hands-on and flexible personality
Spoken and written English mandatory
EDUCATION

IT related degree or certification, ITIL v3

Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year