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Job Summary: Contract role for Australian citizen for "Helpdesk/User Support” with the Australian Government organisation.

Job Details: There is a requirement for "Helpdesk/User Support” with the Australian Government organisation.

Eligibility: Australian Citizen
Job Location: Canberra
Length of contract: 12 months

Essential Criteria:
•System/application administration, quality improvement
• Maintain documentation (GENESYS/system/application design, development and handover notes)
• Support/deliver in-class/one-on-one training delivery
• Liaise with clients, partner-systems and suppliers
• Undertake mandatory training
• Mentor, develop, inform other team members
• Maintain documentation (helpdesk log, problem-analysis to identify training gaps)
• Support, conduct GENESYS-related training
• Monitor and maintain group mailboxes
• Monitor and maintain telephone helpline

Desirable criteria
1.Reliability in a Defence/team environment.
2.Excellent written/verbal and interpersonal skills.
3.Proficiency with MS Office suite, HP Service Manager, familiarity with database concepts and good time-management skills.
4.Contribution to a balanced team in terms of a personal drive/strength and personality.

If interested and have required skills, please send your latest resume to contact@ssmtech.com.au