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Job Summary: Weeaproinah VIC

Job Details: Guest Services Host


Otway Fly, 360 Phillips Track
Weeaproinah, VIC, 3237
Australia
Are you looking to take your job to new heights? How would you like to spend your day
surrounded by the beautiful Australian rainforest? If this sounds good to you then we
have the ideal role for you.We have an exciting opportunity to join our team as a Casual Guest Services Attendant,
within our Team at Otway Fly Treetop Adventures.


About the Role – All of our roles are focused on ensuring that our guests are having the most
amazing experiences, and here at Merlin we have a real focus on FUN!! Our team members are
the friendly welcoming faces of the Otway Fly ensuring that all guests receive the best customer
service from start to finish, you will be the welcome before or after a thrilling Zip Line or exciting
walk over the canopy of the rainforest. Through upsells and great customer service you will leave
the guests wanting to come back for more.


About You – The ideal candidate for this role will have a passion for guest experience with a
focus on fun. They will be proactive in their approach to customer service with a positive attitude
towards interaction with our guests and upselling techniques. Experience in a similar role is a
plus, but a desire to work in the entertainments industry is essential.


About Us – We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second
largest visitor attraction operator. Merlin operates 111 attractions, eight hotels and three holiday
villages in 23 countries and across four continents. We aim to deliver memorable and rewarding
experiences to our visitors worldwide, through our iconic global and local brands, and the
commitment and passion of our managers and more than 27,000 employees. Why do we do it?
For the love of FUN!!!!!!


Make your dreams come true at Otway Fly Treetop Adventures! Join our Zip line team and guide
tour groups between our magnifi cent Mountain Ash Cloud Stations or on the longest and tallest
treetop walkway of its type in the world….. Or keep your feet on the ground under the forest
canopy and create memorable moments as part of our guest services, Zip line and food and
beverage teams. If you are passionate about the outdoors and love Australian Flora and Fauna –
then you’ll have fun at the Fly!