Premium Job
Job Summary:
Australia
1 POSITION OBJECTIVES
To provide an efficient and effective service to our customers that presents a professional, helpful and positive image
of Council.
To promote a culture of quality customer service throughout Council.
To provide administrative support to the Planning Division as required.
Desirable
Cash handing experience.
Local government experience.
A sound knowledge of the development application process.
Job Details:
2 CORPORATE ACCOUNTABILITIES AND RESPONSIBILITIES
Comply with Council’s Code of Conduct, Policies and Procedures at all times.
Present a positive image of Council at all times.
Ensure an efficient, courteous and professional service to customers at all times.
Participate in the evaluation and review of all work practices and processes relevant to the role to ensure that they
are effective and efficient and propose improvements where appropriate.
Ensure all work is performed in accordance with requirements of Health and Safety policies, procedures and
legislation.
Report all incidents, hazards and risks to the immediate supervisor.
Maintain and use personal protective and safety equipment as applicable to the role.
Actively participate in health and safety activities.
Actively participate as a member of the relevant Council section and division.
Promote and maintain harmonious relationships in the workplace.
Ensure timely and accurate record keeping in accordance with Council’s requirements.
Undertake Code of Conduct training as directed.
Undertake both internal and external training identified as relevant to the role.
Consider the protection of the environment in all Council activities and decision making.
3 REPORTING RELATIONSHIPS
This position reports directly to:
Customer Services Coordinator
This position may be required to report to:
Development Control Manager when performing specific duties for the Planning Division
The position is required to liaise with:
Internal and external stakeholders including council staff and management, rate payers and community members.
4 KEY DUTIES AND RESPONSIBILITIES
As the first point of contact for Council’s customers provide a quality frontline service representing Council in a
positive and professional manner.
Respond to a variety of enquiries in-person, over the phone, via email or in writing ensuring that all enquiries are
recorded, resolved in the first instance or escalated and responded to in line with Council’s Customer Service Charter.
Process cashier payments accurately and efficiently, reconciling and balancing transactions and ensuring that
accounting transactions and records comply with Council protocols and procedures.
Maintain registers, issuing certificates and providing other relevant documents to customers.
Maintain all relevant customer services processes and procedures ensuring they are up-to-date and accurate.
Comply with privacy requirements and legislative obligations ensuring the confidentiality, privacy and integrity of
information.
Undertake general administration functions, including maintaining stationary supplies, processing and classifying
incoming email and postal mail, filing, photocopying, dispatch of outgoing mail and mail sorting, maintaining stocks
of brochures and other information for display.
Provide administrative support to the Planning Division including preparing correspondence, arranging inspections,
input and maintenance of data related to Divisional activities and ensuring all records are stored in Council’s
electronic records management system.
5 PERSON SPECIFICATION
An ability to represent Council in an honest, ethical and professional way and encourage others to do the same.
A willingness to share information and work well with the different working styles of others assisting them to
understand and manage uncertainty and change.
An ability to deal with difficult situations; demonstrate respect, diplomacy and diffuse conflict.
An ability to handle pressure and meet deadlines.
A professional and pleasant phone manner.
