Job Summary:
Our client uses the fastest and most secure network technology to provide a convenient platform for their investors.
Job Details:
Handle customer enquires in an efficient and professional manner
Monitor individual, team and department communication channels to assess the quality of service provided and take steps to improve the client experience
Present feedback on the results back to trading services staff and the greater business
Proactively develop ideas and encourage change to the current client offering including our trading platforms, websites and the communication channels of Customer Services to strengthen the client experience
Effectively manage any disputes that are escalated from within the team or other department to maximise the chance of a positive resolution for all parties and increase client retention
Monitor the industry trends, survey results, competitor developments and advances in technology for ways to increase our service levels
