Customer Service Coordinator | Jobs | Australia - OzDial.com.au
Customer Service Coordinator
Job Id :F962-7215-82510529
Premium Job

Uniting Communities

  • Full time
  • Adelaide SA, Australia

Job Summary: Adelaide SA Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 1500 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.

Job Details: About The Role

This is an exciting time for you to be a part of a growing, dynamic and supportive team of professionals providing services that enable our customers to continue living in their homes and the community. This role is responsible for:

Managing and coordinating a portfolio of CHSP customers
Ensuring customer needs are identified so that services can be matched with care worker skills and attributes
Regularly review and monitor customer targets
Laising with the Customer Relationships Team to develop a strong understanding of customer care plans and needs including opportunities for cross referral
Continuously seek to identify opportunities to convert leads into customers
About you - the successful applicant will have:

Relevant tertiary qualifications and/or demonstrated experience in the coordination of aged care packages (or related discipline)
Professional experience in the delivery of community support services within Aged Care
Excellent communication and customer service skills
Demonstrated ability to build and develop strong working relationships and a strong ability work both independently and as part of a team
Strong understanding of the My Aged Care Portal
Strong sales focus
A comprehensive position description can be accessed.


Remuneration

We provide generous salary packaging benefits that enable you to increase and maximise your take home salary. In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance.


About your application

If you believe you have the passion and experience for this exciting role, please provide a covering letter addressing the position description, along with your resume and the contact details of two referees.

Selection Criteria Essential: Current First aid certificate Relevant tertiary qualification

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