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Job Summary: We are currently seeking an Assistant Manager to join our professional and dynamic team. Reporting directly to the Operations Manager you will be responsible in helping run the day to day operations of the hotel Front Office department, ensuring a high level of guest service at all times.

Job Details: Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Lead by example when attending to guest requests. Be proactive and resourceful.
Take initiative to ensure that interactions with our customers are positive and productive.
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
Provide guidance, support training and leadership to all employees.
Monitor training and offer guidance to employees whilst on shift.