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Job Summary: Collecting on behalf of our clients, you will make and receive a high volume of calls, providing solutions to customers on a day to day basis. Ensuring compliance and the highest standards of customer service on each call, you will work to achieve individual and team revenue targets and receive ongoing feedback regarding your call quality. Monday to Friday - 2pm - 6pm Hours for training may differ slightly. Opportunities to pick up over time with weekend work is also available!

Job Details: Duties and responsibilities

Handling high volume outbound and inbound phone calls to customers and various companies
Perform administrative tasks such as handling inbound/outbound emails combined with compiling and reviewing documentation.
Manage and maintain an individual portfolio within a team environment.
Examine accounts and determine the best course of action for the Client and the Company.
Negotiate the collection of outstanding accounts
Perform customer location functions
Follow the required legal and client workflows on all accounts
Achieve individual and team revenue targets
Adherence to all legislative guidelines which govern the industry including ACCC and the Privacy Act.
Maintain accurate account records, ensuring all relevant customer information is obtained and updated.
Professional call conduct with customers and third parties